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Complaints

In the event that you wish to make a complaint, please contact us at:

complaints@whitebear.group

Should you remain dissatisfied with the response that you receive from us, if you have a Lloyd’s policy, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints
Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

 

Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

 

Ultimately, should you remain dissatisfied with our final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)800 023 4567
Website: www.financial-ombudsman.org.uk

Blenheim Underwriting Limited (company no. 10254215) is the Lloyd’s managing agent of Blenheim Syndicate 5886 and is authorised by the Prudential Regulation Authority (FRN 767559) and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

White Bear Managers Ltd (company no. 11955121) is authorised and regulated by the Financial Conduct Authority to perform general insurance activities (FRN 842485) from the United Kingdom and by the Guernsey Financial Services Commission as a Licensed Insurance Manager in the Bailiwick of Guernsey (license no. 2678906).