In the event that you wish to make a complaint, please contact us at:
Should you remain dissatisfied with the response that you receive from us, if you have a Lloyd’s policy, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Walter Burke Way
Ultimately, should you remain dissatisfied with our final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:
Financial Ombudsman Service
Blenheim Underwriting Limited (company no. 10254215) is the Lloyd’s managing agent of Blenheim Syndicate 5886 and is authorised by the Prudential Regulation Authority (FRN 767559) and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
White Bear Managers Ltd (company no. 11955121) is authorised and regulated by the Financial Conduct Authority to perform general insurance activities (FRN 842485) from the United Kingdom and by the Guernsey Financial Services Commission as a Licensed Insurance Manager in the Bailiwick of Guernsey (license no. 2678906).