Complaints

Complaints 2019-01-15T10:44:39+00:00

In the event that you wish to make a complaint, please contact us at:

complaints@blenheimuw.com

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints
Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)800 023 4567
Website: www.financial-ombudsman.org.uk

Alternatively, if you were sold a product online or by other electronic means and within the European Union (EU) you may be eligible to refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online.

You can access the ODR platform on http://ec.europa.eu/odr.

Blenheim Syndicate 5886 at Lloyd’s is managed by Asta Managing Agency Ltd acting through its Appointed Representative Blenheim Underwriting Ltd (company registration number 10254215). Asta Managing Agency Ltd is a Lloyd’s Managing Agent which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Managing Agency Ltd is registered at 5th Floor, Camomile Court, 23 Camomile Street, London EC3A 7LL, United Kingdom. Blenheim Underwriting Ltd is registered at 7th Floor, 70 Mark Lane, London, EC3R 7NQ.