Alternatively, if you were sold a product online or by other electronic means and within the European Union (EU) you may be eligible to refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online.
You can access the ODR platform on http://ec.europa.eu/odr.
Blenheim Syndicate 5886 at Lloyd’s is managed by Asta Managing Agency Ltd acting through its Appointed Representative Blenheim Underwriting Ltd (company registration number 10254215). Asta Managing Agency Ltd is a Lloyd’s Managing Agent which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Managing Agency Ltd is registered at 5th Floor, Camomile Court, 23 Camomile Street, London EC3A 7LL, United Kingdom. Blenheim Underwriting Ltd is registered at 7th Floor, 70 Mark Lane, London, EC3R 7NQ.